Basically it’s a language that permits the human voice to be carried in data-packet format. This means voice conversations can be carried and handled by exactly the same network and equipment, and over the same infrastructure that is in everyday use for data transmissions.

A VoIP solution consists of special telephone handset equipment that coverts voice to data, special switches that direct that to its destination and is reconverted back into a recognisable human voice at the other end.

Taking advantage of the widespread use of IP based data networks, because of its promise to bring voice and data together over a common network with all the inherent advantages – Converged IP solutions.

VoIP has changed the face of traditional telephony, delivering greater efficiencies and simplifying network management and design.
IP (Internet Protocol) uses one infrastructure to support voice, data and video communication across a LAN (local area network) and a WAN Wide area Networking.

IP systems save time, help manage and reduce costs and enable the seamless introduction of new technologies and applications across an enterprise, such as Home Working, Unified Messaging and Multimedia Interaction.